Refund / Cancellation Policy

Order cancellations

You can cancel an order before it is dispatched by calling us with your Order ID. The amount paid is refunded to the original UPI account.

Returns and refunds

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your Order ID and photos. After the return is checked we refund the amount paid for that item. Approved refunds are processed within 5–7 working days.

Orders paid with fashion credits

If an order paid fully or partly with credits is cancelled or refunded, the credit part goes back to your token and the UPI part is refunded to your UPI account. If a payment does not complete, any credits reserved for it return to your token automatically.

Fashion credit tokens

Credits are valid for 90 days from purchase. Unused credits are not paid out as cash once they expire.

Bonus credit and credit discounts are promotional and not refundable; a refund covers only the unused amount you actually paid. Credits can be used only on this website.

Failed or duplicate payments

If money was debited but the payment failed, or you were charged twice, it is refunded to your UPI account. Please share your Order ID and UPI reference (RRN) with us.

Contact

RATNAMANI E SHOP PRIVATE LIMITED
V-1015, Plot Nos. 17B, 17C & 1B, Sector 19, Krushi Wholesale Mart, Janta Market Road, Near Turbhe Market Sub Post Office, Vashi, Navi Mumbai, Maharashtra 400703
Contact number: 8655979541
Email: info@daily-waves.com